Support

Attendee Support

General Instructions
Click here to create your account in Whova through their browser-based web app. Whova is our online conference platform, from which you will be able to look at scheduled sessions in the agenda, watch the conference and meet other attendees.

If you are using a desktop/laptop, please use the Chrome web browser for the best functionality.

When creating your account, please make sure to use the same email address that was used to purchase your ICPR 2020 tickets. After creating your account, the conference platform can always be found by browsing to the following URL: icpr2020.net/conference

If you are having problems with creating your account, please see Troubleshooting below.

WHOVA

Once you’re registered on Whova, you will be able to use the platform to:

Whova Mobile App
You can find the Whova App in the Play & Apple Store. All functions of the browser-based application are also present in the phone app. 

Meeting other attendees/speakers
Connecting via Video / Whova Rooms
In Whova, go to Community → (All Topics) → Meet-ups & Virtual Meets → Suggest a Meet
Then select Virtual Meet → Add your information and select ‘Whova’s virtual meet room’
(speakers who are available will also make personal rooms after their talks/panels so you can continue the conversation, just like at an in-person conference)

Participating in Q&A
The live stream presentations will generally conclude with Q&A’s sessions, giving you the opportunity to ask questions to the speakers. Both the browser-based app and the phone app can be used for this.  

Please keep in mind: ICPR is a scientific conference.
We like to keep all conversations civil and on-topic. There are other platforms, times, and places for sharing detailed personal experiences with psychedelics. The ICPR audience includes psychiatrists, anthropologists, doctors, engineers, researchers, and medical staff who are just getting to know the field of psychedelic research. 
We would like to welcome a host of new attendees to this field by keeping discussions on-topic: about scientific research into psychedelics. In addition, please keep conversations polite and within the boundaries of legality.

Troubleshooting
I cannot create an account on Whova, what should I do?
If you are unable to login and are certain you are using the email address that was used to purchase your ticket, you can use the following invitation code when creating your account: icpfn.If you’re not able to join even with the invitation code, please contact info@icpr2020.net

I don’t see the agenda/the agenda is empty?
If you do not see any scheduled event in your Whova agenda (24th September – 27th September), first click on ‘filter by tracks’ and select all tracks. If you still don’t see anything please contact info@icpr2020.net

I cannot join the livestream events/the livestream events have low image resolution
You can join any livestream event through the agenda in Whova. If the image resolution is low while livestreaming through Whova, you can join the livestream through Zoom by clicking the link in the description of the event. 

I’m unable to ask/see questions during the Q&A.
If you’re not able to see open the Q&A inside the browser-based Whova app, please try logging out of Whova and logging back in. Also, please ensure you are using Chrome as a web browser. Alternatively, you can try to access the Q&A through the phone application. 

Speaker Support

How to join a Zoom Webinar (Panel, Q&A, Talk)?
Join the Zoom Webinar as panelist via the link sent out via Zoom.

Please join 10-20 minutes ahead of the planned start. If the host isn’t there yet, please be patient as they may be in the previous webinar. You will be automatically let in.

What happens before attendees join?
In the call, you will be with the Host, Moderator, and other Speakers (panelists). The Moderator will give you further instructions. This is called the ‘practice session’ and attendees can’t join yet.

If you’re not the first to give a talk or if we’re using your pre-recorded talk but you will be there for the Q&A, please also be there 10-20 min before the start of the webinar.

The Host will start the webinar and will verbally indicate this and share the title of the presentation at that time. After a 1-2 minute pause, the Moderator will open the webinar.

What do I need to do as a Speaker?
After the Moderator introduces you (and your talk) you unmute yourself and turn your camera on.
If you’re not speaking, your camera and microphone are off.

Sharing a presentation
If you want to share a powerpoint/keynote, you can already start (before the call) it and put it in presenter mode (hold Alt/Command and press Tab (Alt+Tab) to switch back to Zoom if you have one screen/you can’t see Zoom anymore)

Always share the presentation, this is called ‘Powerpoint Slide Show – Title … ’ This is not Screen 1, Zoom, etc.
If you have one screen, you won’t be able to see your presenter notes! please print them or have them available otherwise.

How long do I have for my part?
The Host will be able to confirm/relay this information to you if this wasn’t already communicated.

Please set a timer on your phone/smart watch to make sure that we stick to the time-slot. The Host will also give audio cues for 3, 2, and 1 minute. The Moderator will interject in the final seconds.

What do I need to do as a Moderator?
You will welcome the Speakers in the practice session. Once we go live you will give a 1-3 minute introduction of the panel or individual Speaker(s).

If there is a Q&A, you will read the top-voted questions from Whova. You can have this open on another (half of a) screen, or on your phone. During the ‘practice session’ (before we go live) the Host will help you find this. If that doesn’t work, the Host will read the questions for you.

You have creative freedom to do follow-up questions, combine questions, or ask them in a different (better) order then they are posted on Whova.

What happens after the webinar?
In Whova, you can start a virtual meetup, that is analogous to talking to attendees after an in-person talk. You can find it at Community → Meet-ups & Virtual Meets → Suggest a Meet → Virtual Meet
title: Firstname Lastname – Aftertalk
description: available for X minutes
options: Whova’s virtual meet room
duration/date&time: up to you, schedule/start it now or at a later date
Submit

Note: This is completely optional. You can also join another call as an attendee, visit other meet-ups, talk on the discussion boards, etc.

In Whova you can also go back to your session and answer any additional (written) Q&A questions that we didn’t have time for.

My Whova account doesn’t work
Please see Attendee Support above for solutions. If the agenda or Q&A doesn’t work, please log out and back in again.

Will my talk be published somewhere?
Unless otherwise indicated we will make the talk available to watch on Whova (only for attendees) within a few hours. We will not make the talks available to a wider audience without permission and only months later. If you need the recording yourself, please contact us after the conference.

Where can I find real-time support?
Emai: info@icpr2020.net

We will try to get back to you within an hour around conference hours. (We work on Central European Time zone from Amsterdam)